Safety Alert for Associations: Square D Electrical Panel Recall

Important Safety Notice for HOA & COA Boards

Schneider Electric has issued a safety recall for certain Square D QO Plug-On Neutral Load Centers (Electrical Panels) manufactured between: February 1, 2020 – January 12, 2022 A potential loose neutral screw connection inside the panel may cause overheating, which can create: fire hazards, risk of property damage, and risk of personal injury. This issue may affect condominium units, townhomes, and HOA/COA properties.

Why This Matters for Associations:

Electrical panels are critical infrastructure components within residential buildings. In many condominium and townhome communities, panels may be located inside individual units but still create exposure for the association if a fire originates from a defective panel. Failure to address recall notices can result in:

• Increased property damage exposure
• Potential bodily injury claims
• Master policy insurance claims
• Special assessments for uninsured losses
• Liability concerns for the Board Proactive communication and inspection can significantly reduce risk and demonstrate proper board governance.

How This Impacts Associations:

Electrical panels are common elements in many condominium buildings and townhome communities. Boards should review this notice with:

• Property management
• Electrical contractors
• Risk management advisors
• Insurance professionals

What HOA & COA Boards Should Do:

• Determine whether affected panels were installed in the community.
• Notify property management and maintenance teams immediately.
• Inform unit owners of the recall notice.
• Arrange for inspection if applicable.

Free Inspection & Repair Available:

Contact Schneider Electric:
Phone: 1-888-778-2733 (Option 2, 1, 4)
Website: https://se.com/us/qoloadcenter-safetyrecallnotice
Full FAQ Document: https://download.schneider-electric.com/files?p_Doc_Ref=PRB-236759-FAQs

The 888-778-2733 number allows you to speak directly with a representative and send photos of your panel. They will advise whether your panel is included in the recall. If the panel is confirmed as part of the recall, Schneider will require your full name and property address. Schneider will then dispatch an electrician of their choice to inspect the panel. The inspection and any necessary replacement will be paid for by Schneider Electric. Safety is Schneider Electric’s highest priority, and they are working closely with the Consumer Product Safety Commission on this program.

Meet the Author

Christina Alvarez

Christina specializes in marketing, real estate, mortgages, insurance, and identifying new opportunities for growth. A licensed 2-20 agent and commissioned Notary, she delivers efficient, accurate client service. As Account Manager and Head of the Middle Market Division at Travers Hartnett, she provides strategic, results-driven solutions. Passionate about helping others succeed, she guides clients and colleagues while supporting the company’s growth.